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Run Crew

Diversionary Theatre is seeking enthusiastic and attentive backstage persons to assist our Assistant Stage Manager in running the deck. Duties include joining production in rehearsal and at tech and following instructions set forth by Stage Management for a successful run of the show. Please email your resume to Jenny@Diversionary.org

 

Stage Management

Diversionary Theatre is seeking driven and knowledgeable Stage Managers and Assistant Stage Managers for our upcoming season. Duties would include working closely with Director and Cast to ensure smooth and successful rehearsals, tech, and performances of said show.

Candidate should have prior experience as Stage Manager/Assistant Stage Manager, and an interest in working cohesively with Diversionary staff and contracted designers. Payment is a stipend D.O.E. paid in three installments: tech, opening, and closing.

Please email your resume to Jenny@Diversionary.org

Box Office & Bar Associate

A key team member in creating The Diversionary Experience, a major focus area of Diversionary Theatre, and often first point of contact for Diversionary patrons, the Box Office & Bar Associate manages and executes day-of-show customer service activities at the box office and bar to ensure that each moment new or existing Diversionary audiences interact with the theatre is a fun, fabulous and quality experience.  This associate’s shifts will alternate between box office and bar areas.

Patrons are defined as all donors, ticket buyers, members, subscribers and visitors to Diversionary Theatre. The Diversionary Experience includes all audience interaction from the decision to buy a ticket until final bows – including box office operations, front of house appearance and amenities, bar and concessions, and customer service  – at all Diversionary programs including Mainstage, Cabaret, Guest Production, education, audience engagement and other events. 

The Box Office & Bar Associate may also assist in administrative tasks on an as-needed basis.

Core duties – Box Office

  • Manage day-of-show box office operations by supervising Box Office volunteers & ushers, assisting with check-in, ticketing and customer service, preparing the daily cash deposit report, reconciling daily sales, and updating and troubleshooting the computerized ticketing system.
  • Process transaction in OvationTix sales software, including ticket sales and donations, and maintain patron information.
  • Maintain cleanliness of and supply inventories of facilities, including lobby, lounge, patios, bathrooms, and theatre.
  • Monitor incoming patron communications via phone and email, handling requests for areas of responsibility and referring others to appropriate personnel. 
  • Assist with Concessions sales at intermissions.
  • Communicate and collaborate with Stage Manager on house opening, closing and attendance, as well as in case of emergency.
  • Responsible for knowledge of and training of volunteer staff on safe and proper operation of all equipment necessary for operations.

Core duties – Bar & Concessions

  • Provide friendly and efficient drink & snack service at concessions.
  • Cash handling and sales through OvationTix sales system.
  • Prepare nonalcoholic and mixed drinks to specifications.
  • Assist with development of drink specials and other offerings to increase sales.
  • Maintain appearance and cleanliness of, and inventory levels at, bar and concessions area.
  • Assist in training of bar & concessions staff and volunteers.
  • Assist Box Office staff in monitoring of Patron Communications via phone and email, handling requests for areas of responsibility and referring others to appropriate personnel. 
  • Assist Stage Manager and Box Office in opening and closing of house.
  • When required, assist Box Office with guest check-ins and patron service.

Core duties – Over All

  • Process transactions in OvationTix sales software, including ticket sales and donations, and maintain patron information.
  • Recommend improved operational methods and procedures.
  • Assist guests with requests for information or assistance.
  • Remain current on Diversionary events, promotions, policies and procedures via review of weekly meeting reports, email communications and the Diversionary website.
  • Assist with execution of relevant Donor Benefits and recognition.
  • Assist with on-site and off-site special events as required.
  • Other duties as assigned.

Key Expectations:

  • Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  • Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, and attending training and/or courses required by the General Manager.
  • Actively contribute to Diversionary Theatre’s overall image, brand and fulfillment of its mission.
  • Maintain a clean, professional personal appearance.
  • Assist with special events and promotions
  • Punctual and ready to work for all scheduled shifts.
  •  Ability to handle multiple projects at once.
  •  Follow instructions and timelines diligently.
  •  Actively engage in problem solving and finding creative ways to achieve goals.
  •  Engage in and provide exemplary service to Diversionary Patrons.
  • Present a professional, businesslike image to clients, visitors, customers and the public. Exceptional personal appearance, like proper maintenance of work areas, is an ongoing requirement.
  • Remain current on evolving best practices in hospitality, theatre experiences, and marketing, especially as it pertains to the customer experience and customer retention.
  • Other duties as assigned.

Minimum Requirements:

  • Exemplary customer service skills, minimum of three years customer service experience preferred.
  • Passion for patron and volunteer interaction.
  • Excellent written and verbal communications skills.
  • Excellent ability to plan and communicate logistics to a team of paid and volunteer staff.
  • Available to work evenings and weekends as needed.
  • Experience working with an established, major entertainment or event company preferred.

Please email your resume to Jenny@Diversionary.org

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About Diversionary’s Values As An Employer

Diversionary Theatre is an equal opportunity employer and actively seeks to hire diverse team members, lift up marginalized people, and cultivate an inclusive, positive, and welcoming environment for our staff and audience alike regardless of race, gender identity, or sexuality.

Read our full Anti-Racist Action Plan to learn more about our values and how we’re actively working to be an anti-racist and inclusive organization.
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